blogs

The Client Experience: How to Walk the Talk

There’s a saying that’s become so cliché and so obvious that’s it’s now considered an unimpeachable truth: the famous “Customer is king” line. Still, over the course of different mandates…

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So how are you making your client better?

Management trends are increasingly focused on the importance of “why”, i.e. the reasoning behind our decisions. I’m not just talking about preparing a business case or explaining the rationale that…

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C2 Montréal – In Praise of Creativity

The 6th C2 Montréal is now over. We learned a great deal. Heard captivating speakers. Discovered fascinating visions. But what we will remember most from these three days are the…

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When Emotions Drop In On Strategic Thinking

When we think of strategic thinking and planning, it usually conjures up images of people hunched over charts and graphs, spreadsheets, trend reports, and various analyses (markets, feasibility, profitability, etc.)….

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Internalizing Change Management to Develop “Change DNA” Among Managers (Part 2 of 2)

THE 7 STEPS TO INTERNALIZING THE CHANGE MANAGEMENT FUNCTION The team that is identified as the best equipped to support managers in their ongoing change management role must proceed in…

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Internalizing Change Management to Develop “Change DNA” Among Managers (Part 1 of 2)

THE NECESSARY “INTERNALIZATION” OF CHANGE MANAGEMENT Barely ten years ago, organizations mostly had to deal with timely changes as the need arose, and they managed these situations by creating ad-hoc…

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The Feedback Loop Changes Everything

From Alexandra Corbeil and Maxime Pineault When conducting change, we work with a proven model that’s been tried and tested. However, this doesn’t mean that we can just push a…

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Managing Projects & Conducting Change: When Two Worlds Collide – or Not! Part 2

“What are change management consultants doing in our business analysis workshops? Couldn’t they just show up at the end of the development phase, after all the solutions have been approved?”…

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Managing Projects & Conducting Change: When Two Worlds Collide – or Not! Part 1.

Overheard recently from a project manager: “What exactly do change management consultants do, while we’re in project mode and developing solutions?” This is generally followed by: “I know that change…

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How to Grow Your SME and Still Be Yourself

In Quebec, small and medium-sized enterprises (SMEs) are usually confronted with one of these four challenges: Geographic expansion Modernizing their tools and processes Integrating a competitor or an organization that…

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