Operational excellence

Soccer - Diagnostic

Who wants to win the champions league?

Co-author – Camille Simard-Lavoie In a few years, I’ll be able to tell my kids that I was one of 61,004 fans who crammed into Olympic Stadium last April to…

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A process-driven approach. Really?

La première fois où j’ai suggéré à une cliente que l’approche par « processus » pourrait lui permettre de régler son problème de formulaires, j’ai cru observer une certaine hésitation de sa part et je savais, dès lors, que des explications s’imposaient.The first time I suggested to a client that a process-driven approach could help solve her organization’s problem with forms, I thought I detected a slight hesitation on her part and knew right away that explanations were in order.

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