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Brio welcomes Anne Isabelle Roussy to Elia propulsé par Brio

Following its recent partnership with European firm Elia, specializing in digital transformation, Brio is proud to announce the latest addition to its ranks, Anne Isabelle Roussy, as the new Executive…

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Augmented Intelligence: time to get onboard if you wish to meet the Customer Experience challenge!

Artificial intelligence or augmented intelligence? The distinction was made during the Adobe Summit last march in Las Vegas. And what a distinction! While the last few decades have seen the expansion…

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When It Comes to Experience, One Size Fits None – or The Art of Listening and Mass Customization in the Digital Age

At the end of March, the Adobe Summit brought together 13,000 participants in Las Vegas to discuss the digital transformation of organizations. One of the key buzzwords during the event…

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Fascinate … to lead

At the last ACMP Change Management conference, held at the end of March in Las Vegas, I had a chance to see a variety of sessions, each rewarding in their own…

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Do you struggle to realize your strategy?

Have you ever noticed a gap between your strategic objectives and what value your initiatives really deliver over time? Do your teams ever lose focus on an initiative’s ultimate purpose…

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To Climb on the Podium, It’s Important to Measure Up

In sports, the notions of training and measuring are absolute musts. So what if we applied that same principle to transformation? That’s exactly what one of our clients did last…

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Mission, Vision & Values: What If We Shifted the Paradigm?

Traditionally, the task of defining an organization’s mission, vision and values has been left to managers or senior executives. Unfortunately, this approach very often leads to a lack of understanding…

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The Transformation League on the web

Brio Conseils, Julhiet Sterwen and Inmark are delighted to launch their new website following the creation of The Transformation League, and international consultancy network specializing in transformation and management. Through…

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The Client Experience: How to Walk the Talk

There’s a saying that’s become so cliché and so obvious that’s it’s now considered an unimpeachable truth: the famous “Customer is king” line. Still, over the course of different mandates…

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So how are you making your client better?

Management trends are increasingly focused on the importance of “why”, i.e. the reasoning behind our decisions. I’m not just talking about preparing a business case or explaining the rationale that…

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