Experiencing a successful transition of the merger of State Farm Canada and Desjardins – Property and Casualty Insurance
In January 2014, the Senior Vice-President of Property and Casualty Insurance at Desjardins announced that Desjardins would acquire the Canadian operations of State Farm, one of North America’s insurance industry leaders. This acquisition made Desjardins the largest property and casualty insurance provider in Ontario, and one of the top three in Canada. The strategic, financial, and operational alliance had a major impact on both organizations’ operations, affecting the entire State Farm distribution system (the network of exclusive agents) across Canada. The transition took place over a three-year period; Brio’s mandate was to support the client during this time, from the comprehensive review phase until Desjardins operations had been fully integrated into the daily reality of State Farm employees and its agent network. The acquisition affected all functions of both organizations, including procedures, workplace culture, structures, clients, and products, and this adjustment quickly gave rise to many complex issues for the many people affected.
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